The staff was extremely helpful in picking out tiles and made great suggestions based on our original designs. The best thing about this pllace are their prices and wide selection. Definitely the best tile place we've seen so far in Mississauga.
We shopped around a few places before arriving at One Marble and Granite countertops. Brian was extremely helpful and honest during our selection process. They have a wide selection of all the major suppliers. His prices were extremely competitive and service was impeccable. Highly recommended.
Thank you, Dennis
I don't usually write reviews, but I felt the need to write one for Peel Tile after our experience with them. We ordered 40 sq ft. of back splash tiles from them on July 26th. The sales rep notified us that the tiles will be delivered the same week on July 29th and we were supposed to pick it up the following morning on the 30th. I took a day off of work and booked in my contractor for the 30th to have him install the tiles and finish off the rest of the trim in the kitchen myself. On the morning of the 30th, I called in to confirm that the order was there and to let them know I was on my way. The sales rep that had taken our order informed us that the tiles were not on the truck for some reason, she was not sure if there was an error on their end or the supplier's. She said she would get the manager to call back on August 2nd after the long weekend and offered us some sort of compensation for the delay. On the 2nd, there was still no call from their manager so we called in at 11 AM to find out what was going on. I asked for the manager after dealing with their terrible customer service agents who told me that there was nothing they could do but wait for the truck. A manager by the name of Sabrina Colosimo began to tell me that she did not know why the tiles were not on the truck and that she would have to call me back in an hour. There are some major issues in communication with this company. I had to be the one to call repeatedly to find out what was going on with my order and they failed to contact me and notify me of what was going on in the first place. The sales rep had informed me that we would be compensated for the delay and inconvenience of having to take another day off of work and having to book my contractor a second time. I asked Sabrina about that and she claimed that she didn't truly believe that she inconvenienced us and argued about the days that I took off work and the functionality of the kitchen without the back splash. Peel Tiles has not only wasted my time, but my contractor's time and ended up costing me more than what the tiles originally cost due to their delays and incompetent service. Sabrina's lack of professionalism and ability in handling customers and dealing with complaints is a good enough reason to stay away from this business.
Unfortunately the delay was on the manufacturer's end. As we are a retailer, and obviously at the mercy of the manufacturer's delivery, there was nothing about this situation that we could have avoided. To add to this, your arrival date was one day before the long weekend. Which makes the next business day a Tuesday - I can appreciate how that seemed to be a long time, however it was the very net business day. I was made aware of the problem by Natalie on Friday by email, on Tuesday morning i had already called the manufacturer to get it resolved. I did not want to call you until i had a firm anticipated arrival time. When you called me at 10am, I was waiting to hear back. I called you by 1045 and told you the tiles would be here by noon, as the manufacturer was sending someone out with them to make up for the mis-shipment. I coordinated a courier, at no cost to you and had them at your door at 1:23 pm. Your tone was aggressive, condescending and completely unwarranted. I resolved the situation at my earliest opportunity. Saturday, although our showroom is open, is truly not a business day, in terms of our logistics, so Tuesday was my first opportunity to deal with this problem. I'm sorry that your experience was less than desirable and you didn't find my ability to resolve your problem satisfactory. It was the very best anyone could have done, given the circumstances. I think anyone that reads this kind of aggressive commentary can understand the kind of person that is writing it. You were looking for an argument as soon as you got on the phone, instead of listening to hear what I was doing to help.
