Reviews

0/10

In May, I called for emergency repair approx. 8am due to leaking of refrigerator's water supply line and my kitchen is flooding.// 1) Late arrival -- They kept promising me the technician was coming as soon as possible. However, the technician arrived 2:30pm (6 hrs after emergency call). My wood-floor kitchen was already damaged. If I knew it was false promise, I would call another company instead of waiting. // 2) Overpricing -- The technician arrived, I did ask for price, he said still estimating. He checked and stop leaking within 15 mins. After he did it, he asked for over $300 charge. He emphasized the little connector costs $180. I felt like that I was forced to pay for it, because he showed me he has already cut the water supply line/ add connector, obviously stop leaking. He said it is no warranty, but won't happen again.// However, my water supply line was leaking again 1 month later. I called another company, their technician used 1.5 hours to replace my whole water supply line from basement to ground floor, just cost $160.// I chose Oakville Appliance Repair due to its good reviews here, but I was very disappointed to its dishonest service.

Approximate cost of services:
$320.00
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Company Response

Hi Agnes,

What happened to you in this situation is absolutely unacceptable, and we want to sincerely apologize for the service you received from our staff. In the past few months, we have had to restructure the company due to unfortunate issues with technicians and office staff that were causing problems for our valued clients. We hope you give us another chance in the future to show you that we truly value your business.