Agnes in Oakville

In May, I called for emergency repair approx. 8am due to leaking of refrigerator's water supply line and my kitchen is flooding.// 1) Late arrival -- They kept promising me the technician was coming as soon as possible. However, the technician arrived 2:30pm (6 hrs after emergency call). My wood-floor kitchen was already damaged. If I knew it was false promise, I would call another company instead of waiting. // 2) Overpricing -- The technician arrived, I did ask for price, he said still estimating. He checked and stop leaking within 15 mins. After he did it, he asked for over $300 charge. He emphasized the little connector costs $180. I felt like that I was forced to pay for it, because he showed me he has already cut the water supply line/ add connector, obviously stop leaking. He said it is no warranty, but won't happen again.// However, my water supply line was leaking again 1 month later. I called another company, their technician used 1.5 hours to replace my whole water supply line from basement to ground floor, just cost $160.// I chose Oakville Appliance Repair due to its good reviews here, but I was very disappointed to its dishonest service.