ak in Toronto

They provided a booking time and window (9am-12), and then they never showed up. I followed up after the window to see if they were coming and they didn't reply. They finally came at 445pm, within 30 seconds of looking at the washing machine said it would take around $600 in parts and labour to repair. He recommended I might as well just buy a new washer which felt like an honest answer rather than pushing the repair on me. While the technician seemed to be honest, but I couldn't find anything too detailed about others having an issue with a 3-4 year old washer requiring it to be replaced. I paid for the service call, but the issue is not resolved.

Called them, false advertising to start. Don't expect to pay the $15 + $35. Yes they were quick to come, but spent an hour just to say they couldn't do it. The guy gave up and offered to drill the door and hinted that he would not have the parts to fix the door... sure get us in but then we can't lock the door again? When I told him to forget it and I will just pay for the service call (which should have been $15) he had to call 3 people to approve that I pay credit card. Another one of the cash grab with no work delivered other than things you could have done yourself

After getting taken by theappliancerepairguys.ca (check out their homestars page if you want a laugh), I called the I-FiX Appliance repair. I was told by the last technician (after being charge $300) that i would need a second visit and a $300-500 part. I found the part online for $30. I asked the I-FiX guys what they charge for it and they told me $25! In 20 minutes I-FiX found the problem, fixed it... no part needed. The literally drained the system, ran tests and it was done. It seems any honest technician could fix this quickly. I found these guys to be honest, friendly, and clear (no mess left behind). Would highly recommend them.

UPDATE: I had another company come in to repair the dishwasher. 15 minutes, no parts, $120. Working like new!!!! They told me they do 4 calls a week from people who use this company. They said the appliancerepairguys.ca do not even have technicians working for them. I was shocked to see how fast it was to fix with some knowledge. Also i was quoted for a part from this company, $300-800.... where the company that came today told me the part they wanted was $24.99!!! Wow... i wished I looked at homestars first! All the reviews are dead on. They were the first result on google so I called them. On the phone they explained that there would be an $80 charge for an assessment, and that would be misused from the repair. They didn't come and do an assessment, within 2 minutes he told me to repair it the cost will be 280+HST. After 10 minutes he said that it can't be fixed without parts and installation of parts. This is to a T what the reviews on homestars say. I had a second repair person come in and they were able to fix the dishwasher in under 20 minutes with no parts. They said they would call on Monday first thing with how long the part would take and they never called. Not only do these guys not know what they are doing, they clearly are a hustle to make money and hope you don't call them back.