Allison in Boston

Stay away from these guys! Booked for a 9-noon appt. Rushed my daughter to school and back home in time for 9am. The service guy call around 9:20 saying he would be here closer to noon. At 12:30pm - no guy. I called the office, lady answering was rude as rude could be and told me not to expect him until 2pm. I was shocked having stayed home from work and this was their response. Their excuse was the weather - which I get but someone could have called because that window of service time that was booked almost a week ago is way off. I asked to speak to manager - he was more rude than the lady booking the calls. It was all my fault that I didn't understand that people get behind and that his people...don't fly helicopters. What kind of a response is that to give to a customer? Further more, this manager said that he was going to cancel my service call entirely. He didn't care that I had a pick up of my old dishwasher scheduled for the next day ( he was well aware of hti fact when I booked the service call). Amann hung up on me. Left me in a mess of rescheduling with someone else in less than a day. Brutal service.