My mother-in-law bought an armoire from Homesense and needed a mover to bring it home. SMS Movers quoted her $110 for delivery after we told them the dimensions of the item and the number of stairs in the home. The movers met her at the store and loaded the item. Once loaded, they demanded payment in cash of $120 ($10 more so far). She paid. Then they unloaded the item on her driveaway and demanded an additional $70 for the stairs. They said the stairs weren't included. We called the dispatch (guy went by the name Shane) who went from Mr. Nice to total jerk! - was rude, swearing at me - basically told me where to go and hung up on me. The delivery guys jumped in the truck and took off - leaving a 300lbs Armoire on the driveway. By the way, my mother-in-law, who is a disabled heart patient was begging, pleading and crying on the driveway - begging them to please have a heart! Some other names they go by: SMS Moving and Storage Shane Moving and Storage greatertorontomovers.ca movers-on-demand.com
- Approximate cost of services:
- $190.00