Update Mar 2018 - We noticed after the job was completed in the fall of 2016 that our pool was very murky. As the weather was getting cold, we decided to close the pool for the winter. When we attempted to open the pool in 2017, we realized that rocks and soil had gotten into the pool and after many attempts to rectify the situation; we called a pool company who had to flush our skimmer line as rocks were stuck in the line. We called Steve as the rocks and soil got into the pool as a result of the digging that took place as part of replacing our retaining wall and fence. Steve's initial response was to pay for half of the pool company cost but in subsequent discussions stated that it was our fault. He then offered to reduce the cost of our next job. We did not accept his offer as we have no intentions of dealing with a company who do not take accountability for issues that arise. I would not recommend this company.
- Approximate cost of services:
- $25,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Lynn,
Thank you very much for your feedback. This was a unique, fun and very gratifying project for myself and the entire team.
You were a pleasure to work with. Thank you for putting your trust in is and I look forward to phase two in 2017.
Thank you,
Jay