The quality of the chairs was excellent. The service of the "designer" was terrible. They did not tell me that upholstery would not be matched. The result was incredibly mismatched sofa, with one piece even upside down! Customer service said "it is not our policy to ensure the quality of the upholstery." The sales person should have told you that it would not match. They did not and it goes on to be a he said she said. Bottom line - would I have agreed to buy a sofa if told the patten wouldn't match? It's like saying wall paper patterns would not match on your wall when you hire someone to hang it! With all my complaining aside, remember - Quality of upholstery and customer service at La - Z - Boy is not something you can count on.
- Approximate cost of services:
- $10,229.00