laundry room, master bathroom vanity
We could not recommend this company. The quality of the finished product was less than we expected for the amount of money paid. The work crew was courteous and very punctual and cleaned up at the end of the day. The communication between the crew and the office could be improved. We feel this company is not equipped to handle anything other than a very simple job. We were told repeatedly that they wanted us to "be happy" with the completed job however once they were paid that didn't seem as important.
- Approximate cost of services:
- $13,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
It saddens us to learn that this person choose to write a negative review instead of discussing this matter with CRS beforehand.
We have provided this person with the best service possible working within the terms and conditions of a signed sales contract, and we maintained an open line of communication that is well documented.
The project started on June 2 and was finished on June 5, 2015, following the installation schedule CRS provided via e-mail on Apr 25, 2015, along with a copy of our site readiness guidelines and a detailed order confirmation, listing all products and services agreed.
CRS is a reputable Company, with thousands of installation sites through Southern, Ontario. While we make every effort to provide the best service possible to our Customers, some situations cannot be rectified no matter how hard you try. Some Customers are only satisfied by monetary resolutions, which is an ongoing problem within the home renovation industry.
The quality of our workmanship and finished products can be seen here: Laundry Room go to https://youtu.be/FWBDHbkJRAs Master Bathroom go to https://youtu.be/Lzv-X8aJcKk
Should you have any questions regarding this review, please do not hesitate to contact me at dougjones@crsremodeling.ca
