Cam in Toronto

Almost everything went wrong: - Booked me into the wrong day - only found out because I called later to confirm - so I didn't get the time I originally booked. - Movers arrived over 4 hours late, at 10:50 pm (the time I had booked with the condo elevator was long gone.) - A curtain rod disappeared in the move. I tried to get in touch with them about it but didn't get a response. Very sloppy service and unapologetic about it. Only good thing I can say is, aside from losing my curtain rod, the movers seemed to do a good job.

Ordered a wardrobe in-store. Delivery was supposed to come Tuesday night between 5pm and 9pm, but no one showed. Since then I've spent hours on the phone with Ikea reps - first time they put me on a fifteen minute hold then hung up on me. Second time they said they'd call me back and never did. Third time was a half-hour phone call full of long holds. I asked for a refund and they refuse to do it until they've shipped the wardrobe back to the store. (Do they think it's my responsibility to make sure my neglected order makes it back to their store? I never received it in the first place!) To sum things up, they haven't given me my order and they won't give my money back either. Plus the hours of wasted time. Ikea seemed reputable to me but they're just as crooked as anyone else.

Rob did a great job. Was thorough and explained things at my level - not so technical I didn't understand, but not simplistic or condescending either. On top of that, he's a really nice guy. Would highly recommend.