We had the porch enclosure installed last fall (2009) by Brock Doors & Windows & Sunrooms. We are totally dissatisfied with their repair service. We've had water leaking every time it rains. We've called for repair for one year and the problem remained unsolved due to the lack of professionalism of both the company itself and its employee. The problem still remains until now. When it rains and water comes in, we call them to come and take a look (we have picture of what really happened), they don't come and when they pass by to check, they say that nothing is wrong. We have been waiting for one year long before WE WROTE THIS COMMENT. Do they understand that we tried to give a chance to right what is wrong. We get stuck with Brock because of the good feedback from customers. Now it is time for people to think over they come to ask their service. If the problem remains unsolved, we will have to get help from the consumers protection organization.
- Approximate cost of services:
- $3,000.00