I had a very negative experience with Neptune.
I needed a barbeque natural gas line moved ~36 away from the existing line connection. I contacted Neptune and scheduled a gasfitter to come do the work. I was told there would be an 82$ service fee to come out to location and that the gasfitter would provide a quote at site after initial inspection. I was also told that their trucks are outfitted with all tools/supplies needed to perform a simple task like this.
Later that week an employee of Neptune came to my house for the quote and install. At this time I was told the connection material was Gastite and that due to this being an uncommon material they did not have the tools required in the truck, however they would go back and put together a quote and I could then reschedule them. They insisted on charging me the 82$ service fee however. I paid the fee.
Upon receiving the quote I learned that it was over $1,000. I did not reschedule them as I suspected that cost to be overly high. To confirm this, I contacted another gasfitting company that was highly rated on Homestars. After we described our request, This company gave a quote over the phone of approximately 240$ and came to my house the next day, they reconfirmed that the job was quoted accurately it should take ~1-2hrs. The gasfitter performed the work well and within the timeframe, and the next day I was invoiced for the same amount as the initial phone quote.
My experience leads me to believe that Neptune either lacked the capability or willingness to perform this task. Their decision to charge an $82 service fee for a brief inspection, followed by a quote over four times higher than a reputable competitor's estimate, has resulted in me leaving this review of my disappointing experience.
