We found some wonderful sofas at the Bay that we wanted to purchase for our basement. We had them delivered and unfortunately they did not fit. They refunded our money no questions asked. I was truly impressed with the service.
I was very impressed with Ideal Tile. When I first purchased my home I had a very tight timeline to get the carpets installed before I was scheduled to move my furniture in and after I finished painting. They helped me find a carpet that I liked, met my needs and could be delivered in time. They also found a wonderful installer that installed it exactly when they said they would. I later purchased lovely cork tiles from them as well. These were available for pick-up exactly when they said they would be.
Home Depot is a difficult company to review because I have had very varied experience with them. It really depends on which salesperson you are dealing with. We have had great luck with the electrical department in Richmond Hill. They have helped us solve electrical problems and the solutions worked. The delivery service was not as great. They delivered opened packages, one that was damaged and had to be returned and one that was the wrong colour.
We ordered a new kitchen from Ikea. The kitchen looks great, but it was very difficult to get all the pieces that we needed because it is sold in pieces (i.e. each drawar is a few pieces) and they would sometimes show that they had everything in stock and then after we had paid and got some of the pieces, they would inform us they could not find the other pieces. Imagine having 98 pieces of a 100 piece puzzle. This was my main concern with them.
