Heather in

We chose Keramin after obtaining quotes from several different companies in the area. Eddy offered a competitive quote, was quick to reply through email and was very helpful and knowledgeable in person. We had originally decided to invest in a quartz countertop and purchase a less expensive backsplash but Eddy offered us a similar, but more affordable quartz so we could use the savings to purchase a nicer backsplash. We appreciated this effort and knowledge on his part! The installation was not quite as seamless as the experience in store. The counter was installed on the agreed upon date, however, the installers did not drill the hole for the soap dispenser and left before I got home (it only took me 10 mins) so I had to call them back. They also did not bring the soap dispenser or all the parts needed to use the sink so I had to go 2 days without water in my kitchen while waiting for the parts to arrive. The backsplash was supposed to be installed 2 days after the counter but it did not happen until the following week (it was not scheduled so I had to call and schedule it). Also, the measurements took by the guy who came to measure for the counter were not communicated to the store (they were just going on a rough estimate) and so, not enough tile was provided for the entire backsplash and that had to be finished the next day. I've never had a backsplash installed before so I don't know if this is normal, but the installer left quite a mess with a layer of dust over everything and lots of grout all over the tiles, walls and counter that I had to scrape and clean myself. If the installation had been as seamless as my experience at the store, I would give it 5 stars! However, I think improvement could be made in the area of communication between the various departments to ensure complete customer satisfaction.