po'd customer

We purchased windows from Baltic once before for our enclosed front porch and were satisfied with the product so when it came time to replace the windows in our house we went with them again. WHAT A MISTAKE!!! We were originally told it would be 5 weeks, promised actually but unfortunately not in writing. Well 13 weeks later we get our windows and garden door, which we had to send right back again! The window mullions were all crooked, the arches weren't lined up correctly, the screens fell apart, the vinyl was warped, the doors had dings in them- and the best part- they were the wrong size. We ordered and paid for 36" doors and got 34", did they think we wouldn't notice? And dealing with them, everbody blames someone else!! So we wait another 3 weeks for the return and still half our windows have this wonderful screeching sound when you raise and lower them which they say will go away eventually! NEVER, NEVER, NEVER AGAIN would I deal with this company. So the summer is gone, my holidays are used up waiting for windows, and we wasted more heating fuel from the gaping holes in our wall than we will save with our new energy star rated windows.