My wife and I needed a new washing machine to replace our old one that was no longer working. After doing some research, we settled on Bosch. After visiting Sears and Goemans and Peter Martin, we settle on Peter Martin for our purchase and what a mistake. Our 1600 Bosch machine arrived on time, but was never set up properly. The shipping crew attempted to set up the machine, but left tools behind and shipping pins were left inside and out. They never balanced it and left. They also left the packaging material including warranty information inside the machine and started it. This was just the beginning of our nightmare in dealing with this sorry excuse for a company. Short after we were told the machine was balanced, we started using it and it sounded like a rocket ship taking off. I had them come back to balance it a 2nd time and it still didn't work properly. I shook so violently that it cracked the plastic cover on the front of the machine. I called a 3rd time. This time I was angry and spoke to Peter Martin himself. I was on the phone with this clown for almost 45 minutes. I told him all our problems and I indicated that I was not satisfied and wanted to return what I believe was a defective unit. All I got from Peter Martin were excuses and blame placed on me and my home for not being a suitable place for this machine. I asked him as a consumer what I was supposed to do. Should I have had him come to my home first to check the conditions of my laundry room and the type of floor I have before purchasing? I have been told by many in the industry that there is something wrong with my machine. There was a lot of laughter from his end, but absolutely no satisfaction. He told me to reinforce the floor under the machine. You are kidding me right? I have checked out all of the Bosch literature and nowhere does it say that front loader washing machines are not suited for the second floor. It has been over a year and I am stuck with a machine with a new crack and incredible noise. His company is bush league and I tell everyone I know and some I don't to never buy anything from this man and his useless company.
- Approximate cost of services:
- $1,600.00