I purchased a mattress and box spring from Sleep Country and was extremely unhappy with them. The combination of the two was really tall and my toddler did not want to sleep in the bed. I also found another mattress that I liked better on sale at Sears. Two days after delivery, I tried to return the mattress and box spring and was told they only do exchanges after a mattress has been delivered. Furthermore, it costs $50 to do an exchange. Further to that, they will match prices with a 5% further discount, but only on a "comparable product". Of course, they did not have a mattress comparable to the one I saw at Sears. I'd like to know the return policies at The Bay and Sears. I'd also like to know whether they would charge a $50 re-delivery fee. Not much of a Comfort Guarantee if it costs $50 to re-deliver. It was a terrible experience and I will never purchase from Sleep Country again.
- Approximate cost of services:
- $400.00