jenniferbarnes in Toronto

Jack and his team took on the challenging job of replacing a glass panel on my exterior staircase railing. The previous panel broke when another company removed it so there was no template, and many angles to get right! It took more than one attempt but they were determined to get it right and the new panel lines up perfectly with the one next to it. Jack was patient and professional from start to finish and a pleasure to deal with. I am very happy with the end result and would engage him again!

Zoom Railings was engaged by our GC to make and install glass railings along the edge of our deck and exterior staircase. We are happy with the look of the railings but questioned during installation why they were gluing the handrail to the glass and if that was sufficient. The Zoom installers assured it was. Fast forward 16 months and two of the four handrail brackets have come apart from the glass. Thank goodness we noticed this before someone leaned on the handrail and fell down the stairs. We contacted Zoom by phone three times - asking them to come fix the handrail - but no one returned our messages. We contacted another railings company who visited and informed us that a handrail should never be glued to glass as it isnt secure; and questioned how Zoom sleeps at night given that they are liable should anyone get hurt. The new company advised that in order for the handrail to be properly attached (and to code so that it passes inspection) holes are needed in the glass so that the brackets can be secured with screws that pass through the glass. These holes need to be made prior to the glass being tempered so we cant use the existing glass railings. We now have to spend $5000 on two new panes of glass and four new handrail brackets. Sharing this in case anyone is considering hiring Zoom Railings. Their work looks good but isnt necessarily executed properly or safely.