Timberwolves incompetently installed James Hardie siding at my house, wrecking it and costing me tens of thousands of dollars to remove all of their work and reinstall it with a competent contractor. After ghosting the unfinished job, To date they have refused to refund any of the over $12K paid to them, forcing me to go to court to recover it and fix the damage they have done at my house. The job has been a nightmare and we will be out a staggering amount of money because of their incompetence. They ruined Hardie siding by installing it with brad nails, voiding the manufacturer's 30 year warranty, potentially violating the building code, and failed to follow almost any of the basic installation instructions. The manufacturer was floored when they learned how Timberwolves installs their product. Besides hundreds of holes and tiny, bent and broken paperclip-like nails sticking out, they failed to stagger the joints or even lap the boards properly, exposing the manufacturer's nailing details all over the wall and creating multi-storey high lines of seams. The job is a disaster. They abandoned the worksite, leaving garbage, cigarettes and nails everywhere and asked for more money to come back to do the job. Stay away.
- Approximate cost of services:
- $12,500.00
- Company Response
Dear Clifford Thank you for providing your feedback. We set a high standard for ourselves and that's why over 95% of our valued customers rated us with 10/10. We truly regret to hear that standard was not met in your interaction with our business. FYI, there are multiple ways of the Hardie board installation two-row brad nail give equal sturdiness as the shank nail and avoid shakiness in the windy weather, as we had discussed when the work begins and agreed by the homeowner. Manufacturer's 30-year warranty is different than contractor's 10 years labor warranty ". The job is not finished in the latest stage so many details haven't been done yet. Customer satisfaction is important to us. We will be more than happy to professionally restructure the unsatisfied work details for you at no extra cost. However, we have been trying to communicate with you but without any success. Please urgently contact us to settle this and please return the illegally possessed material and accessories.