Sponge1971

I chose TCE from these HomeStars reviews, they are the only company I even spoke to. I believe in paying for quality work and these reviews attested to that, as also ultimately did my experience with TCE. I am very pleased with their service, and would highly recommend them. The 'fly-by-night'-ers may be a few hundred $ cheaper, but it will show in their workmanship. If you are flipping a house, I guess you don't care about longevity anyway...but, if you are investing longterm into your home...then The Cutting Edge is your only logical choice for a quality roofing job. Our 'plan' is to stay in this house until our young kids finish school and move on...~ 20yrs from now. I did not want to have to deal with re-roofing just before sale, so I chose to have a '50yr' roof installed. (Robert ensured our invoice was very detailed and clearly indicated the longevity upgrades...as I intend to produce this invoice for any future buyers) I won't bother repeating the details of the work execution, like all the other reviews... It's all true, they do great work, take & send pics, and clean up well. I will, however, explain how I gave Robert ample opportunity to fleece me...yet, he did not...even arguing against my more expensive wishes: - 1st contact was my email, in April-ish?: requesting new roofing, ridge venting and 2 'properly installed' (as opposed to the despicable builder's method) bathroom fan exhaust roof vents...and how much would he like for a deposit? - during his 1st initial visit, he left a detailed quote. Next day I called him, confirming I wanted to upgrade to the 50yr shingles. (it's an extra $7~800 versus the 30yr...it's a no brainer!) Then I told him that I wanted my 'entire' roofing (not just 6 feet up from the edge) covered with the Ice&Water shield rubber membrane type stuff, instead of the high quality synthetic 'paper' (cheaper roofers just use plain old tar paper). He suggested this was ridiculous overkill for my particular roof and not worth the extra $6~700 it would cost me. I insisted, explaining my desire for a seriously long-term roof. He eventually gave in....(this was the 1st 'fleecing' opportunity). - next next day, I called him again, asking about the small flat roofs I have above my porch and garage end. They were not clearly described in the quote (and confirmed not considered) as I had not originally asked for them. My bad, I did not realize I needed to be that specific...so I asked him to include them in the work...and how much/when did he want his deposit, again? - that day he made a 2nd visit to go up and inspect the small flat roofs. He then called me and 'flat out' (-; told me that they were fine and should not need work for many years. I suggested "while you're at it anyway..." His concern was the cost involved in working these flat roofs, which he felt were in great shape. Due to the long labour in dealing with all the siding, flashing, railings, etc...it was going to cost me an extra ~ $2000, and he felt it just wasn't necessary at this time. At this point I graciously thanked him for his time and agreed that the flat roofs can wait. (fleecing opportunity #2) Oh, how much/when did he want that deposit again? - we had a few more phone calls and detailed email conversations over the time it took for work execution. My roof was not in dire need and I made it clear I was in no rush...about that deposit?...amount? when? - Initial schedule was for mid-June, but at my request, we settled on mid-July...as we would be away on vacation. (would you do the same with 'fly by night'-ers?) Although I had never personally met Robert, there was no question as to his integrity...given my conversations above. I had no concerns about his, or his crew's, work ethics...as has already been clearly described by many other reviewers here. Besides...through months of quoting, re-quouting, color pick visits and such...he never accepted my insistence on giving him a deposit. Now, this may not be a standard practice of his...as my wife 'did' sign the finalized quote, back in April...nonetheless, would a 'fly by night'-er be willing to schedule his crew, buy and install all the materials...at risk of not getting paid and having to go 'legal'? No way. They would demand a deposit, likely delay the install date and demand payment the day they finally showed up...they'd rather you suffer the 'wondering'... Funny story (not really)...regarding payment: once we got back home, we got an invoice in the mail. I bought a bank draft and pestered Robert enough to finally come get it a few days later...as I finally wanted to meet him and shake his hand. You can imagine my 'surprise' when I opened my RBC envelope and the bank draft wasn't there. Robert was sympathetic to my rising panic (I showed him my copy of the draft, I desperately didn't want him to think me a trickster...a fool is fine though) and then he calmly suggested we try again another night... (an hour later, garbage strewn across the garage floor...I found the original...ripped up with a bunch of bills, etc.) A few days later...Robert did finally get paid for the excellent work his company did. If you value your home, when it's time...hire The Cutting Edge. I assure you will be satisfied with what you paid for...a rare thing these days.