Good selection and knowledgeable staff at the Ottawa location. However, I always feel like I'm an inconvenience or that I'm bothering the staff. Considering the higher prices I'm paying, I would appreciate a warmer reception.
I found a painting at the Structube at the Ottawa Train Yards. When I told the salesman I wanted to buy it, he told me that since it was the last one in stock, he couldn't sell it to me. Only his supervisor could sell it. Of course she was on vacation and would be back in a few days. So I made a second trip in a few days and was told the manager had extended her vacation. So next time, I called before going to the store and was told the manager was there that day. So for the third time, I went in and was told that the manager had stepped out and would be back in 10 minutes. Half an hour later I asked if the manager had a cell phone and could they call her? Well, no not unless its an emergency I was told. Apparently making a customer wait over half an hour does not constitute an emergency in the Structube world. Anyway after almost an hour, the manager finally comes in, and proceeds to help another customer before dealing with me. While the painting looks great in my house, I will never shop at Structube again after this experience. Apparently customer service is not a high priority with this store.
