DL Burlington in Burlington

Adrian took my cheque on Dec. 1/15 and provided me with a contract assuring me he had someone local to remove my snow. No one showed up for the 4 large snowfalls while I was away, nor did anyone show up yesterday or today, even after I called. I have spoken to Danielle several times, including this morning and no one returns my calls, nor have I received the refund I requested. This is the worst contract experience I have ever had.