Shah Nawaz in Waterloo

SMS MOVERS (several website on the internet) is one of the worst movers I have ever experienced. I booked for 9:00 AM, July 25, 2010; they arrived at 4:15 PM and completed the work at 1:45 AM (after midnight) – 9.5 hours for a two-bed room apartment by two staff. This caused a lot of stress and trouble for us for the whole day; even I did not able to go to my work next morning. The broke the following goods during the moving and didn’t gave me any compensation for that, even they didn’t told me sorry for their actions. The descriptions of the damage are as follows: • Broke some of my glass wares, which are part of a dinner set (worth about $400) • Broke bed frame by stepping on it (worth about $100) • Broke a parts of the treadmill I bought six months before (worth $1600) • Scratched and dented furniture and TV (didn’t used rungs to take care of them) • One of the staffs was very rude with us, kicked off furniture and swore frequently Last year I moved from Downtown Toronto to Guelph and one of the moving companies completed the moving in four hours and I paid $400 for the job. In that moving neither of my stuff was broken nor even damaged. While SMS Movers took 9.5 hours to move the same stuff from Guelph to Waterloo and I had to pay them $850. They worked very slowly and carelessly. Moreover, one of their staff – kicked of my furniture and swore frequently, which made us very uncomfortable. During my booking with the company, they mentioned that the move may take 4 - 5 hours, which I found reasonable for a two bed-room apartment, but they did the work for 9.5 hours. In addition, their system of signing papers (when their staff comes to my place for starting moving) is very exploitative. They didn’t told these things when I booked for moving. On the day of moving, after arrival of their staff in my place, they took deposit (asking for $400) from me and asked me to sing papers with extra charges – charge for heavy times ($20 per item), charge for stairs ($60) ON DUPLICATE KEY UPDATE description=VALUES(description),title=VALUES(title),story=VALUES(story); and pay fully (with an estimated hours) before travelling to my destination. If I don’t follow their rules they will not start moving goods and I can’t look for another mover because of my deadline of moving with the landlord, which bound me to agree with their conditions. Before starting moving, they force the customer to pay the full costs (with an estimate hours) before delivering goods at destination. Then they worked slowly and carelessly, and took the estimated time they mentioned. I was so upset with their activities that I elope myself to control my stress and agony about what they were doing. Even they didn’t give me an official receipt of the expense. Their staff told me that their office will issue me an official receipt, but they never did that. When I complaints about the matter over phone (which I likely got on the website before booking for the moving) they didn’t listened to me and cut-off the phone line and gave me a fake email address to send a complaint. When you will search for a company for moving you will find them with several websites, all are the same company – SMS MOVERS. I humbly request proper law enforcing agencies/control agencies (public/private) to look into the matter, so that they can’t exploit new Canadians how don’t have much experience about the exploitation of these types of service providers.