Went into these guys on the promise of a working dryer at what we thought was a great price. Brought it home, and two DAYS later, the start button would only work sporadically. One out of every 5 pushes, it might start. Luckily they offer a 90 day warranty (more on this in a second), so we called and they weren't able to send out a repairman for two or three days. It took some arguing, and they were able to send out the repair guy. He determined the electronic board needed to be replaced, would look for the availability of the board, and if it was too tough to get, they would just replace the dryer. It's honestly a good solution....until they tell you that you're the person who needs to bring it back, they won't come get it and bring another, despite the fact they sold you a crap machine that doesn't work. Lyle on the phone actually said if I deliver, I don't make any money. As a businessman myself, I would say he needs to increase his margins a little, in order to cover up when something like this happens. Just plain bad customer service. Good - they took my old dryer so I didn't have to dispose of it. - price Bad - wouldn't handle the delivery of a replacement dryer. Wouldn't fit us in without a bit of nagging to get someone here because we had company coming. Not good overall manners on the phone. Buyer beware!
- Approximate cost of services:
- $200.00
- Company Response
This customers used dryer was looked at the day after he called. A service technician was sent right out to his home at no charge to him. Our cost of the electronic board it required was worth more than the he paid for the dryer so he was offered a complete refund or he could exchange the machine at no charge to him. He picked up the unit because he did not want to pay the $75 the delivery service would charge him to deliver it, But he was not only expecting us replace the unit at no charge but to also pay the delivery service $75 to bring him out the new unit and another $75 to remove and return the $200 dryer he purchased. Again, he was offered a complete refund or a replace machine at no charge.