Not sure where to start with this one. I hired this company because of the great reviews. The actual work was good in the end but it was not a very good customer experience and getting there was challenging. Matt seems to care about what he does and does address the issues when you press him, but he does not do a good job of setting expectations, he seems over whelmed and I get that it's a small business but he bit off more than he could handle for this project in terms of what he promised. The playset needed to be releveled when they first installed so they had to come back. The Shed installation dragged on for weeks so they had to put more time into it, off course that's lost time on their end but that's on him to have his guys get it right. I get that things don't go as planned on projects but it's my job to make them fix the issues and it's their job to fix it or else I have to live with it. He insisted he could remove the trees even though I suggested I would get tree removal company to do this properly, so I gave him that job. Due the number of things they were doing on the property he did not co-ordinate it properly and his frustrations came though in his interactions with me and that did not make for a good experience. In the end Matt tries to make excuses for things that are all his own doing and he needs to work on that, if you own it customers will appreciate it and work with you. However I will say that again, he does seem to care about what he's doing and they did address the issues in the end, I'm just not sure that all clients will advocate for themselves as I had to, to ensure I got what I paid for. That being said, I do want to support local businesses and I hope Matt learns from this experience and does not repeat the same mistakes because it does seem that they get it right most of the time. If you are going use this company make sure expectations are set ahead. I think review site like this ensure that companies will make the effort to get it right and I know Matt wants positive reviews so he will work with you.
- Company Response
Thanks for the feedback Muhammed. We're glad you're happy with the finished product!
As for your comment on customer service, as you can see from our other reviews, we go over and above for each and every one of our clients. Unfortunately, like in any contracting job, issues sometimes arise that are out of our control.
We always do our best to accommodate additional needs and requests that come up mid-project. However, this is sometimes difficult during our busiest season when schedules are made weeks in advance. In these situations, we ask that our clients remain patient with us.
We're very proud of the work we did in your yard, and it sounds like you are too, so thanks again for the review!