Krista in Burnaby

We bought ledgestone for an interior wall however as our contractor was delayed so it was a month and half from purchase date to installation. When installing we found an entire box broken. We tried to use the broken pieces but weren't successful. I brought them back to the store and they told me that they couldn't take them back after a week or two and as a result I ended up buying $100 worth of tile replacement. Then we ended up having some extra (they didn't sell us the whole box) so we went back to see if we could exchange it for backsplash tile or store credit and they refused. Because of having to pay for broken tiles and not being able to return excess even when the tiles were bought per role not by box- we ended up paying much more than other tile stores in the area. I would not recommend this place at all.