My elderly Mother called them to fix a leak at her laundry tub. They replaced the tub and faucet (both of which I believe were unecessary because the cause of the leak was a corroded pipe between the tub and the trap). The total retail value for parts for the job was less than $150 and the plumber took less than 3 hours to complete the work - which should have represented less than a $500 repair. They charged her $1966 for the work! I first called the company on a Saturday. The on call emergency plumber tried to justify it as their "flat rate" pricing. After getting nowhere with him I told him to have a manager call me. Nobody did and since that time I've called them 4 times with no return phone call. This company is listed on the Consumer Protection Branch's beware list with 7 charges for similar practices. I've filed a complaint letter with them demanding the return of the money. If I get no response I will file a complaint with both the Consumer Protection branch and the Better Business Bureau. Bottom line - they're a predatory and unethical company
- Approximate cost of services:
- $500.00