michelle hewitt in Kitchener

Hired the owner of this company to do a complete floor clean, colour seal and tile replacement at out home. Quoted the job for us, we made arrangements to start and he began to increase the amount as he did the job Started the job with a $50 tile replacement that turned into $150! My family and I headed out for the estimated two hour job-When we arrived home he had pulled up the tiles but had not blocked the vents, hadn't used drop sheets....Our 3100 square foot home was a sand storm of dust!! Every inch of the upper bedrooms, every table, every baby toy, blind, wall EVERYTHING was covered in layers of grout dust. I shared how upset I was-he was learning the job and 'didn't think of the dust'. My husband and I went to work, stripping couches, carpet and EVERY THING apart to clean the dust while Tyler fixed the tiles. We did not want to have him continue with the grout seal and consulted many other companies around Kitchener and even as far as the Peel Region-In the end, CMS offered to come back and discount us or clean our carpets. We decided to go ahead with the job-Tyler worked from 9:30am-11pm on our grout colour seal-He still ran into a few problems, needing to do a double quote, and we had to discuss money and cost again but the bottom line was that he offered a quote and would now have to honour that. At the end of the long day out floor did look AMAZING! They're brand new and very nice so I would tell friends to hire CMS, I would only caution that you pay what you're quoted for, nothing more. And even after the dust disaster, CMS was worth every penny! Tyler had an incredible work ethic! He hardly stopped and I would have preferred he take more breaks as he was bent over for 14 hours working on our grout! He came through in the end and we were impressed.