Martin in Burlington

On Dec 24/15, a Boonstra technician diagnosed ($147) our Waterford gas fireplace problem as a faulty thermocouple and said he'd order one ($191 to install). Two weeks later, still no word from them so I called and they said they'd call next day. No response so called week later, same cycle. Today (4 weeks) called again and was given parts department. They asked me make and model - something tech should have recorded, and they should have asked over last month. I'll cut my loss and give up on Boonstra.