I contracted YYC Yard Care to perform our snow removal for this winter. I had nothing but a terrible experience and I would highly advise anyone considering them to use someone else. First of all, they promised to clear snow by 8:30 AM after each night it snowed. (This was required for me because we have a long driveway and a busy sidewalk and the snow packs down early from our vehicles and foot traffic.) On the days they actually showed up, it was more like 11 AM, and they put no effort into getting the packed down snow off. So after a few snows our driveway and sidewalk was a packed snow disaster. The first time they showed up was terrible quality. I had to email them pictures to outline how bad it was and they simply said they would come back to fix it, but they never did. In the first month alone, they failed to show up 3 times. When I called or emailed, I got no reply for days. Apparently they took 5 days off over Christmas. Against my better judgement I paid invoice in January. Then after two more no shows and multiple unanswered emails, texts and phone calling in January, I finally got a reply to one of my emails that said "Unfortunately we feel we are not able to meet your expectations. So we have made the decision to cancel our service with you."
- Approximate cost of services:
- $185.00
- Company Response
We are so sorry you had a bad experience with YYC Yard Care. We have over 100 satisfied customers this winter. Our success is based on quality and detail to clients needs. Customer feedback is strong affirmation of our business operations. However, when a client has a bad experience with us we take it to heart and apply lesson learned moving forward. As already agreed we have refunded the cost of our service. Thanks you