This is my second year with Kodiak. My review based on this year's service so far. Last year Kodiak provided an excellent service to us. We were very very happy happy. We decided to hire their services this year. However, this year is a different story. During the December 2015 snow storm (25-30 cm) they showed up at 3:30 PM. During the January 12 and 13, 2016 snow fall (more 10 cm) they still didn't show up as I am writing this review (12 pm) . The city plough already went by and snow is still accumulated at the end of our driveway. I run a business from home that requires meeting with clients. My clients cannot park and therefore no business for me. I am very frustrated and disappointed at Kodiak's service this year.
- Company Response
Good day. Without supplying verifiable client info (ie. accurate client name, street name, or even city) I am able to provide generic ‘delivery of service’ data only. Per the Service Logs we post on our website, our tractors were delivering service from 5 AM on Dec. 29th until 2:30 AM on Dec. 30th (21.5 Hrs). I gave the boys a 4.5 hr rest and had them back in their tractors from 7 AM until 7 PM on Dec. 30th (another 12 hrs). We recorded a total snowfall of 21 cms at the Kodiak yard on Dec. 30th. Typically it takes our tractors 6 hours to complete their routes for a 1st pass. In heavy snow it can obviously take longer, especially when cars are parked helter skelter in the streets blocking traffic. If I knew what street you lived on I would be able to verify or disqualify your claim of a 3:30 PM pass on Dec. 29th. On Jan. 12th our Service Logs attest that our drivers worked one shift from 5 PM to 11 PM that day. I then pulled them back as the winds were negating any work that we had done to that point. (In other words, the 5 cms of snow that we removed before midnight filled in again by 1 AM.) To make a blanket statement that you received no service on this day would be inaccurate. I know that Kodiak and Kittle were the only two companies providing service at this time in Stittsville and most of Kanata. On Jan. 13 we resumed operations at 7:30 AM once the winds had died down and the plows started to make their rounds and we completed a 2nd pass on 80% of our our routes by 2 PM that day. If you had not received your 2nd cleaning by 12 PM I would assume that you are positioned close to the end of one of our routes and would have received it shortly after posting your review. Typically, if a client runs a home business I alert the driver to make sure he provides service before 8 AM and/or before 4 PM, depending upon when the snow starts. As I have mentioned in previous postings Kodiak flips its routes every year to give equal opportunity to everyone (ie. so that one client is not always at the beginning or end of a route). I presume your positioning on the route got flipped this year and that’s why the service is being delivered at a different time from what you are used to. I will also assume that we are not aware that you run a home-based business. If you would like to confirm your address by email I will make sure the driver accomodates you. If you of course do not let us know I cannot help you. For every problem there is always a solution if you give us the chance to provide it.