Reviews

0/10

I hired these people as it seemed they were rated highly, not sure who did the rating. There is not one thing done right. They did not cover the property with plastic, they had to retire several pieces, the grouting had to be redone, the shower floor had to be redone as it was not grades properly, electrical had to be done, painting should be redone and I’m still waiting on that. They damaged my vanity and the cupboard. That’s to mention a few. The 11000 I was quoted ended up being more like 15000 I had to buy more tile, if they don’t bring me back a new vanity, I have to replace that, if they fail to bring a proper painter, I will need to hire one, they lost the thing that locks the bathroom door, and the door sticks when you try to close it. I really did not want to write a report and tried my best to accommodate these people and give them chances to right the wrong, I’m still waiting and I got fed up. The bathroom needs to be redone but unfortunately I don’t have the money. Do yourself a favour and don’t hire these people. I have pictures!

Approximate cost of services:
$11,000.00
2 of 2 people found this review helpful.
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Company Response

We fix for you everything and the extra tile we pay for it and I fix the grouting and also send different team to re do the bathroom tile and also I sent an electrician to fix the job and also we fix some wire was not done coded in the utility room
I also buy for you the part that been damage
So there is no room for any complain

10/10

Jason, the person who did the work was wonderful, he was prompt,efficient, cleaned up after himself and was very personable! I would certainly hire him again.

Approximate cost of services:
$1,000.00
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Company Response

Hi Rima. Imperial Bathrooms takes great pride in not only providing top-notch CleanCut Step™ installations, but we also take great pride in treating/cleaning the work area as if it were our own house. Thank you for taking the time to write about us and have a wonderful day!