Nicole in Burlington

We knew our oil boiler was on it's last legs and started the search in August for a new unit. We saw a couple of companies to quote a furnace or boiler replacement. Boonstra's Chris was efficient, able to quote us immediately, and offered a couple of options to choose from. It was 30+ in our house that night, so when we brought up A/C, Chris had a pretty easy sell on his hands, especially when he said they could have A/C installed within 4 business days. We have no ductwork, so we thought we had no A/C options, but Chris told us about ductless A/C and that it was a great alternative for homes like ours, and could also be used for heat. True to his word, our house was crawling with Boonstra service techs within 4 days (I think there were six of them here at one point). We had the ductless A/C installed and they also started disconnecting our oil boiler (we decided to go with gas). The manager arrived onsite (Bob) and found the boiler that they had ordered for us was dented. It was immediately loaded back on to the truck and we had a new boiler delivered within 1 business day. It did take some time to get the new boiler running properly (it took them 6 guys to get our old behemoth out of the basement, and there were delays with Union Gas) but it was totally worth it. At 9:30p.m. one night, we were having trouble with the boiler and I emailed Chris for support. Within 7 minutes (seriously), Boonstra's Tech Support called us and offered to send a tech out that night. We settled for having Ron come out the next day and when he arrived, he specifically ensured that we had been offered service the night before. Ron, Lewis, Chris, and all the rest were fantastic. Because our radiators were installed by a drunk monkey (not Boonstra), Ron had to get creative with bleeding the air out of the lines for us. The man is an absolute genius and I wouldn't hesitate to recommend him in particular from all the Boonstra techs that we saw. He was patient, thorough, and explained every single thing he did for us, so I now understand how the system works. I would absolutely recommend Boonstra. Even if we had trouble with the equipment, their technicians are incredibly tidy (drop cloths everywhere, and booties), personally well-kept, and exceptionally professional.