Working with this company has been a nightmare. After two missed appointments (with no explanation), we finally had Barry visit our house. After waiting on Barry for several weeks to receive confirmation on our warranty for a 2 year old Goodman ductless A/C, I finally followed up with the manufacture and was able to confirm we were eligible in five minutes. Barry provided very poor customer service. He would not return calls, when I would get him live he would never follow through on earlier promises to address our issues. Stay away from this company...they will only disappoint!