Movers were on time on June 26th - day of the G20 in downtown. The movers themselves were efficient and courteous. The issue is as per our contract, we were meant to have 20 free boxes and 4 wardrobe rental boxes. When the movers arrived they had neither. We were left on Saturday and Sunday doing three car trips ourselves moving the rest of our belongings. I did leave a voicemail on the Saturday and this was not answered. I was disappointed after all the good reviews that it was not what we expected and caused us lots of extra work and time out as we were trying to do an exit clean on the old place as well.
- Approximate cost of services:
- $500.00
- Company Response
Sorry Diana about any mishap or inconvenience the free boxes caused you or your family. The boxes were to be arranged prior to your moving day. Not all customers opt to take the free boxes since they already have their own. Very sorry for any miscommunication. You had arranged for a moving service and not a packing service hence the reason for the truck showing up with no free boxes. Once again we apologize for any inconvenience.