Quoted $4500 on the phone. Came out and price went to $6500. Paid them to do the job. Still had bats and phoned to let them know. Said they would be back in a couple of weeks . they never showed. Phoned again. They still didnt show up.
- Approximate cost of services:
- $7,000.00
- Company Response
This review is not current. First of all the client was quoted over the phone a range of $4,500 to $6,500 not just $4,500. As the building was in poor condition and we didn't know how much work would be necessary until we got there. We returned to the jobsite and discovered that squirrels had chewed new holes in the soffits of the house and that is how the bats got back in to the building. This means that our workmanship was not in anyway faulty. Our warranty specifically excludes reinfestation caused by squirrels chewing new openings. We returned and fixed the problem for free and did not bill the customer even though it cost us a substantial amount to return and undertake these extra repairs. To be honest given that we have done all this extra work for free we are a little disappointed that the customer has not already updated this negative review and we are hoping that they will change or remove it soon.
Kenny Charboneau/Bats Canada