Unprofessional and dishonest company
Mark came to my house to install the new humidifier instead of the old. He showed up at least 5 hours late without any notice. Without checking the solenoid valve ( part of the humidifier unit), which was in not working condition ( known fact) He convinced us that the old unit is working and he can connect the old one for the same price like installation of the new one. It took for him 15-20 minutes and we payed 150$ for this small job. He gave us 30 days warranty. Few days later we found out that our old unit still has the same problem leaking water all the time. We contacted him and asked to finish his job for what we payed for and we do not want any surprises, we still want to install the new unit. He asked us to pay $ 200 for this and accused us that we "want to have free ride" asking him to finish his job. We do not recommend this person for any kind of jobs which he is advertising, because he is dishonest and unprofessional. He just wants to safe his time for not doing the job properly.
- Approximate cost of services:
- $150.00
- Company Response
i hope the followings clarifies your misunderstandings
1.both of you and your wife agreed to fix the existing humidifier as it was almost brand new. never worked, for $150 plus tax.2. there is always a time frame for all service industries, which could be one day(ESA) or half day(Direct Energy), although i had called you one hour in advance
3.The excess water going through the humidifier to the drain is not water leak, and they are normal..Your old humidifier before our arrival was shut off and sealed, so there was no leak before we arrived to your house
4 after one and half month you texted me the humidity does not exceed 35%, which i explained the existing working humidifier is not large enough for your house(although larger than you had bought), and you either need steam humidifier or larger humidifier, which i can do it for discounted price of $200(the normal price is $300).
you asked me to do it for free, which is not possible
5. I do not have any ads for my business, as i have enough referrals through doing quality jobs
WE HAVE BEEN WITH HOMESTARS CLOSE TO TEN YEARS, AND THIS SHOWS THE OBLIGATION WE HAVE TOWARDS OUR DEAR CUSTOMERS