My invoice was over double the quoted price. They promised to deliver our things from Calgary to Fernie the same day. We learnt late in the afternoon while we were on our way to Fernie that our things would not be delivered until the next day. We were stranded in our car with our cat and no litter box and no place to stay. When we asked the manager where she expected us to stay she laughed at us! Then she sarcasticly offered us to stay at her place. Then she offered us a $70 not pet friendly hotel and said our cat was "not her problem". Very unprofesional. They don't care, they just want your money. Do not use this company.
- Approximate cost of services:
- $4,000.00
- Company Response
I am disappointed at the customers dishonest and incomplete review comments. What she conveniently failed to mention is that her household weight was more than double of her own estimates. She said she has 2500 lbs of stuff but it was actually close to 6000 lbs. And that was the reason that the move could not be finished the same day because it took the crew longer to pick up. That is why the invoice was double from the quotation. We have the emails to prove that we offered to pay for her hotel for the night stay and even offered to help her find a pet friendly hotel. We offered that they could deduct that amount from the total payment the only condition was they had to give us the hotel receipt. I guess some people are good at shamelessly lying and telling stories that are just stories with no truth to it. We still wish them good luck.
By the way his wife already wrote the same complaint and I responded the same.