Rick R in Ottawa

Original wheel rim was ordered online through PartsBay which is connected to Yarmand. The rim came within three days which was quicker than expected, however the rim was defective. When I tried to contact someone from PartsBay or Yarmand it was difficult getting through on the telephone to anyone due to the automated answering service and contact by email or chat (automated) didn't work either. I finally got through by clicking the automated answering for curbside pickup and spoke to someone direct who took care of reordering the part which came with three days. They need to reexamine their system from a customer's point of view for access to a real person to deal with product issues.

Really pleased with both the work and level of communication from this company. They kept me informed throughout the process, there was an initial delay that set the start time back a week but they gave me plenty of notice. Great communication. They started and finished the job without delay and the work was great, matching mortar shades is difficult but they did a great job. Both the owner and workers were personable and respectful. I would not hesitate to recommend this company and already have to family, friends and clients.