Sleep Country are the worst in fulfilling their obligation under warranty. They recommended a cleaner to clean the mattress which they have acknowledged has a big problem and that it should be changed due to the 1 1/4 dip on all 4 sides, but the little stain has to be removed. No problem, I Faxed the bill as proof it was cleaned they refused to accept it because it didn't have a HST on the bill. they even accused me of fraudulently obtaining that bill from the dollar store. its been nearly 3 months and my mattress hasn't been changed, although its under warranty and their specialist has said it needs to be changed. IF YOU PURCHASE A MATTRESS HERE THEY WILL NOT MAKE LIFE EASY IF YOU HAVE TO CLAIM WARRANTY. AS IF THEY ARE GOING TO SELL THE DEFECTED MATTRESS TO SOMEONE ELSE, Why does the cleaner have to have a HST on the bill does that make him a better cleaner if he does??? disgusting !!! cheap way of troubling your valued customers !!
- Approximate cost of services:
- $1,000.00