DO NOT PAY UNTIL YOU ARE SURE!!!!!!!! I called the guy for a temporary fix on my flat roof. The guy did the job and told me he is really confident on the fix but there is no guarantee on a 20 years old roof. OK! I paid him immediately because I believed in his words for the fix. 2 days later, rain came and the roof is leaking badly. I called him again asking for a recheck on the roof. The guy promised me to come back but never showed up…tried everything to get a hold of him again but he is purposely neglecting my calls. A week later, I used a different phone to call him. Wow, he picked up the phone “miracle”! Again, I was asking him to come back to check up the leak and he said he can only do that if he charges me full price again. The funny thing is he said he is receiving 15 job orders per day and he is too busy to worry about my well being. The end result…I paid for the service in full…my roof is still leaking………there is no follow up on customer service after you paid. Honestly, I am really disappointed for choosing this company for the job. Firstly, this company is entirely a one-man army. Secondly, there will be no follow up service after you’ve paid. Thirdly, MY ROOF IS STILL LEAKING! If you are willing to risk for hiring this service, please make sure not to pay in full until you are fully satisfied!
- Approximate cost of services:
- $500.00
- Company Response
Kingsley,
NO GUARANTEE is just that... NO GUARANTEE.
You called me to repair a roof leak, you did not know the condition of this roof. I drove from Richmond to your rental property in West Vancouver, checked out your old tar & gravel flat roof and informed you that the roof was in need of replacement and that i do not do new roofing, only repairs. So far this service was of no cost to you.
You then asked me if i could do a temporary repair because you were not going to do a new roof on your rental property at this time.
I explained that i could try to stop the leak but there was no guarantee that my repair would work and the cost was $500.
This was a chance you were willing to take, when most responsible landlord's would get another roofer to look at it.
This roof is leaking in an unheated carport, not even in the living area of the house.
When you called me and informed me that it was still leaking i replied that i could try and get over there but there is no guarantee on this type of repair and i was very busy with many other customers at that time because of very heavy rains.
In the following days you called many times demanding that i go fix your roof immediately. I would say borderline harassment, so i stopped answering your calls.
This seems like because you spent $500 that this is now your magic wand and you have me bent over a barrel, you are trying to shame me with a bad review instead of dealing with your problem and paying for a new roof.
You state in your review that you understand that there is no guarantee with this repair.
I'm sorry that you are not happy and your roof still leaks.
I'm a career roofer since 1979 and i guarantee almost all of the repairs i do.
Yes, i'm a one man company.
There are still over 30 testimonial reviews written by very satisfied customers that contacted me through Homestars.
Thank you.
- Malcolm...(the guy)