Michael Johnson in Etobicoke

Sandor Soltesz came out to our home and provided an estimate. He was very friendly and personable. He was very patient when explaining what he was going to do. Whenever there are different ways of doing things he will describe the options then you make your own decision. He will also make suggestions if you have problems deciding which is the best option. We are very happy with his work. The front of the house was stucco and stone and the rest of the house was stucco.

If I were to only rate the installation process, I would give the company an 8 but for based on follow up, problem resolution and on-going customer service, I will give them a 5. When I first met Michael he was very friendly and personable. He provided an estimate and we decided to go ahead with work. The installation went well, they left the place clean and tidy. After the installation there were problems with the software and the DVR. After some investigation and problem solving Michael decided to upgrade the DVR for free. The new software for the new DVR did not work very well and Michael spent some time trying to fix the problem but it was never resolved. After about 4 months I eventually found a site that had a later version of the software and this resolved one of the problems. I still have a problem where the connection keeps dropping constantly. I have been trying to contact Michael for over 2 months and he has not returned my calls or answered my emails. This is very poor customer service. I am a very frustrated customer who is still experiencing problems.