Wing in North York

A weekend wind storm broke off a big limb from our backyard silver maple and fell into our neighbour's backyard. It's time that the big tree needed a major pruning. We also needed to clean up the mess in our neighbour's backyard. I could imagine the spike in demand for tree services across Toronto after the storm. I called three companies and only McDonald Forestry got back to me with a quote promptly - that really speaks to their dependability and customer service. For some reason, they under-quoted the job by a long shot (judging by the time and effort Steve and crew put in, I believe him totally). Despite this, Steve and his crew did 100% of the job and probably more, with no complaint. Steve said it was their issue and they never make a customer pay for their quoting error. Their insistence on keeping their word and customer service is exemplary. I should also mentioned that due to my neighbour nagging about the fallen limb, I asked if they could send a crew to clean up the wood in my neighbour's backyard sooner. Alan McDonald was very accommodating and for a reasonable charge, sent a crew the same day to complete the clean up job a few days prior to the actual tree pruning. As repeatedly mentioned in other customers' posts, they did a fabulous job of cleaning up the debris and make sure that everything if fine and taken care of. I will definitely use their services again and will wholeheartedly recommend them to our friends and family.