Purple in Edmonton

Got the Coyote Santa Fe just under a year ago. Within a few months, the perimeter lights started to crack. Replaced all of them after losing 4 inches of water over the year and replaced 2 cup holder lights. Saw deep cracks in the wooden frame. Arctic said it was a problem with the wood they used at the factory, and that they'd replace the tub at a cost of $2000 for upgraded parts, but the Service Dept just confirmed that very little has been upgraded. I truly regret buying this brand. We're stuck with a structurally defective tub unless we pay $2000. Since when was it ok to treat customers like hostages?