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10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We were told that our furnace, of only 5 years, was not the right size for our 3 floor house. It heated very well but could not properly cool it. So we were looking for a unit to cool the top floor. After searching for yet another heating/cooling business we decided to try Airco. And it was the best phone call I've ever made. Love the way the business is run. Everyone is so concerned, polite and very efficient. From Dan, to Mathew and of course William. From the morning emails reminding you of your appointments to the calls saying the tech is on his way. It was decided that YES,this unit could cool our house. Wow! Mathew and William were super! So endless hours were spent working on the problem and a few very late nights by William. And OMG ..... We have air conditioning. Can't thank you all enough, especially William. We are very happy.

Approximate cost of services:
$7,108.00
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Company Response

Thank you Diane. Of course I remember your situation well. You were dealing with this poorly installed system for years and you were getting recommendations to add more equipment to your home to solve a problem that wasn't being diagnosed properly. After replacing your outdoor unit and making many repairs and tweaks to your indoor system, we were able to correct many of the deficiencies. There is an art and a science to our trade, but sometimes it takes perseverance. I told you we wouldn't give up! Glad to help.