The reason I'm giving a 1 star and not a 0 is because my initial purchase experience was positive and they were able to create a custom couch to fit my space. However, I'm disappointed to see that less then 4 years since this purchase, I now have to spend money on a new couch as the leather has started peeling (in more than one spot). This is simply due to regular use of the couch and nothing more. It's incredibly annoying because the leather is falling off in little flakes which is constantly causing a mess on my floors and also it's not a nice look to have a patchy couch. When I contacted Welco with my concerns they did not respond to address this issue. I know it's been more than 3 years since my purchase but it would have been nice to see a company stand behind their products.