Misguided by Raffi to pay a deposit of $300 to install central vac system in Jun 2013, never informed me about the price nor penalty for cancellation, got call in May 2015 rushing me to complete the transaction, explained no longer needed it, said I need to pick other items at an equal amount to replace but still did not mention about price.. Received their letter in Aug 2015 said I now owe them $1,621 pay now or legal action. Their owner said $300 deposit is a binding contract even though I was never being told by Raffi in the first place as well as no such details indicated on their invoice nor receipt. Worse off, he said no extension is allowed. As a favur, if I pay another $400 they may consider to let me to walk away from their contract……So $700 for doing nothing This is how they do business for 30+years and treat their return customer! Be very careful to ask all questions before you handing over your visa to me is a fraud!
- Approximate cost of services:
- $0.00
- Company Response
Superior Home Systems is a very honorable Company and when you commit to purchasing a Central Vacuum which includes a deposit over the phone, there is a time limit in which you can cancel the contract. When you enter into a contract with a deposit the merchandise is ordered and reserved for your upcoming job. Sorry for any misunderstandings that have arose from this situation. We hope to work towards a fair resolution for all involved.