Called company to investigate broken sump pump drainage pipe at my elderly mother's house in Oakville. "Joe" advised the pipe was broken under the front concrete patio of the house and estimated $1600, but would not repair or patch the concrete "because I wouldn't be satisfied with their work". I asked for written quote and copy of the video of the pipe scoping he did. He asked me to attend at the address so that he could measure again and discuss options with me. I had to take vacation time to meet him that afternoon; because he was very busy, I left a phone message prior to leaving the office in North York to ensure timing was confirmed. I called him again upon arrival as he was not there. On the second call, he advised he was in the office, was very busy and that he did not want the job. He said he couldn't provide a video or DVD of the camera work he supposedly did, and hung up on me. I left a return message advising him that it was extremely inconsiderate not to tell me he didn't want the job BEFORE I travelled to the job site, I found his company lacking in professionalism, and that I would be placing a review on Homestars. He then left a message apologizing for the outburst, but felt that I was too impatient for the work to be done (we had been conversing about this repair for about two weeks). The final straw - a neighbor dug BESIDE the concrete pad, found the broken pipe and fixed it for $50. Buyer beware - it appears that he didn't want the job because I wanted a written quote and a copy of the video...
- Approximate cost of services:
- $1,600.00
- What could this company do to improve their services?
- Improve customer service, be more organized, be honest and trustworthy.
- Any advice to offer fellow homeowners facing a similar project?
- do their homework, get written quotes and warranties before hiring the company