Janice from West Hill

Last month my previous, always reliable air conditioner stopped cooling as it used to. I assumed that it just needed a top up of Freon refrigerant. However through my research, I discovered that new refrigerant regulations came into effect this year (2020) due to environmental concerns, so Freon is no longer being produced. It then became apparent to me that I would have to order a new eco-friendly air conditioner. I called another HVAC company but they did not carry the brand of air conditioner that I wanted. I then located Hawk Home Services through a Google search and was impressed with the overall customer service that they provided and their promptness with arranging an appointment. Through several discussions, they were able to accommodate my request (which required extra effort on their part) for my preferred brand of air conditioner unit that matches my furnace. I also appreciate the fact that there was no up-selling. My 2-1/2 ton AC unit came at the right time - during our city's extended summer heatwave. Two technicians did the installation, including a new thermostat and the next day their tech Jim came by to check on how the new unit was performing. He is very knowledgeable, courteous and friendly. Each of the Hawk technicians adhered to the COVID-19 protocol and completed the work and clean up in a professional manner. I am very impressed with the quality of service provided by Hawk Home Services and highly recommend them. I intend to continue using this company for all of my HVAC services from now on.