Shirley Lee

The entire project went as estimated and discussed; there were no surprises; overall the prices are very reasonable; the service, communication and customer service is excellent. I have no hesitation in recommending or using Higher Place Tree Care again. My backyard had an 80 ft plus Siberian elm which stood on the property line and posed a hazard to our homes. My neighbour and I wanted to be proactive and have it removed. We were aware of the enormity of the project; the complexity of navigating the City’s permit application process. We had concerns about how the elm could be removed with limited access to our backyards. We chose Higher Place Tree Care because of Chris’s professionalism, expertise, and accessibility. We appreciated the time he took on the site visit to understand our project and concerns. He was knowledgeable, factual and patience addressing our concerns and questions. Chris guided us in the best possible way with the City’s tree application process. He help assemble, file, and monitor the permit application. His knowledge of the application process and his willingness to guide us through it, was a deciding factor in choosing Higher Place Tree Care. We felt confident about our application. Pending the outcome of our permit application, Chris provided us with two estimates; one for on-going maintenance; and another for tree removal. He understood the scope of our project. A time-line was provided for each option from the permit application date to the completion of the work. Our application was filed; approved in 3 weeks and a date scheduled for tree removal. The removal of the elm was scheduled over a two day period. My neighbour and I touch-based with Chris about site preparation about a week before the date. Chris, his team and equipment arrive promptly and on-time on both days. It was impressive to watch; his team is skilled, efficient and strategic in their cuts to remove the elm safely. We watched in awe as they climbed, roped, cut, haul and chipped away. On Day 2, Chris and Sam came back to grind the stump and clean up the site.