Previous Customer from Surrey

Initially we received great customer service, a free estimate and a contract for reasonable quality carpet sold on promotion. Upon providing a 50% deposit, an installation date was set within a week’s time. However, they did not make sure that they had suitable stock before they had booked their installation date. They cancelled their installation with too short of notice; after we were given our installation date, we moved out all our furniture and had our old carpet removed for the purpose of having Mike’s Carpet & Flooring install new carpet on our given date. To have them install an alternative product matching in quality and color, we were required to pay the non-promotional price (a much higher fee). Because we did not agree to have them install a lower quality product or choose another type of promotional product (for example, Berber carpet instead of the plush carpet ordered) in a different color, they informed us that they could not reschedule the installation date until at least 6 weeks later. Given our situation, we began to look for other flooring companies. We found a competing flooring company that was able to match Mike’s Carpet & Flooring’s promotional deal for the exact product to be installed in a week's time. When we discussed the matter with Mike's Carpet & Flooring, they informed us that returning our deposit was against their company policy. They tried pressuring us into signing an agreement stating that we would not make any complaints to anyone regarding this matter and that we would be financially obligated for any expenses Mike’s Carpet & Flooring might incur as a result of such complaints if we wanted our deposit back. In hindsight, we wished we had first checked with the Better Business Bureau to ensure the company was accredited and reputable before doing business with them.